Returns & Refunds

MAKING A RETURN OR EXCHANGE

Designed to pass on to the next generation, Adventure Gear HQ products are guaranteed for life. See below for details on processing returns or exchanges.

Standard Returns

Purchases made directly from adventuregearhq.com or any Adventure Gear HQ USA retail location may be returned or exchanged through our online portal or any Adventure Gear HQ USA retail location within 30 days of purchase. Items purchased through Adventure Gear HQ Dealer Partners must be returned to the original place of purchase.

 

Price adjustments on markdowns are honored within seven days of the original date of purchase and will be refunded via original form of payment. Discount codes must be used at the time of purchase and cannot be retroactively applied to orders that have already been submitted. At this time, Adventure Gear HQ does not offer price matching.

GENERAL RETURN REQUIREMENTS

  • All items must be returned unworn, unused, and unwashed with original packaging and tags.
  • Apparel must have all tags attached.
  • Products must be shipped in appropriate shipping boxes. Products returned solely in product packaging or in improper shipping boxes may not be accepted.
  • Adventure Gear HQ USA accepts returns of product shipped within the United States and Canada only*. 
  • Adventure Gear HQ USA does not accept returns for items shipped internationally.
  • All items marked final sale are not eligible for return or exchange.
  • All in-store returns require original proof of purchase.

* For Canadian shipments, we require the customer to pay for shipping back to our warehouse.

 

To make a free return, please follow the link below to begin the return process.

 

ORDER CHANGES

We aim to get your gear to you as quickly as possible. Orders begin processing as soon as they are placed. We are unable to cancel or edit any part of an order once it’s been placed. If you have questions about an existing order, please e-mail support@adventuregearhq.com.

WARRANTY OR REPAIR CLAIMS

For information regarding warranty or repair claims please consult our Warranty & Repairs page.